HappyCHECK surveys are extraordinarily useful for gathering consumer satisfaction data. Their simplicity makes HappyCHECK approachable and easy to use. Ultimately, customer satisfaction is determined by how a consumer feels about a product or service they have received. HappyCHECK is adept at reducing these feelings to a few basic icons.
Not only should you consider what and how to ask customers about their level of satisfaction, but you should also consider when and where to do so. A physical HappyCHECK or a digital solution on a website is significantly more effective at capturing the customer’s sentiments than a standard survey sent to the customer later.
If a customer receives a survey inquiring about their satisfaction with a service or product days or weeks later, they have likely forgotten or are unwilling to respond. Instant feedback is a superior method for engaging consumers and capturing their emotions at the moment.
