Q: Every feedback from customers. Is it updated all the time?
A: As soon as the satisfaction rating is pressed, the information will instantly update on the dashboard screen.
Q: There are 3 restaurants and 5 coffee shops, can I use the same user?
A: For customers who have different types of stores, users need to be separated to get accurate information. For example, in this case, there should be 2 users separated by type of store.
Q: If the questions do not match what I want to evaluate, can I ask a question?
A: For customers in the Pro package and above who want to set up questions to evaluate their satisfaction. This can be done by contacting staff via email: hello@happycheck.cc
Q: Can HappyCHECK integrate with other apps or platforms?
A: HappyCHECK can be integrated into other applications or websites. You can contact the development team via e-mail: hello@happycheck.cc
Q: What information is displayed on the dashboard?
A: Information on the dashboard screen show details as follows
Feedback Report
– Overview Feedback
– Feedback Scores
- Very good
- Good
- Normal
- Not bad
- Bad
– Customer Engagement
– Overall results from all Checkpoints
– Results from each checkpoint
Issue Reports
– Overall issue found
– Issue found from each Checkpoint
